Shipping policy

SHIPPING POLICY

We make every effort to dispatch your order at 3.30pm on the day the order was placed. All orders will be sent out by post. If we use a tracked method of dispatch, we will send you the tracking reference number via email as soon as the item has been dispatched. All items should arrive 3/5 days after dispatch.

Out of stock and special order items are labelled on the website. If an item cannot be shipped within our standard service levels then we will contact you immediately.

Within the UK we ship via Royal Mail 48 Tracked and Low Cost Parcels Tracked (48 hour). We will send tracking numbers by email or SMS text automatically. If you have any questions about the timing of your delivery once it has been dispatched, please contact us.

Each item listed on our website has its own carriage fee. Please use the Shipping Calculator on the Checkout page to work out shipping fees for UK delivery. 

Dates and times for delivery and/or performance are estimates only and are not guaranteed. They are also subject to any matter beyond Our reasonable control.

We will use reasonable endeavours to ensure delivery and/or performance on the dates We notify to You.

We are not required to fulfil orders for Products and/or Services in the sequence in which they are placed.

Unless We confirm otherwise, the Products will be delivered by Us or Our courier. Further delivery information is available on the Website.

If You refuse or fail to take delivery of the Products (unless this is due to Our fault) then:

You must pay any costs reasonably incurred by Us as a result of your refusal or failure;

We shall be entitled to withhold delivery of any other Products and/or performance of any other Services; and

We may treat the Contract as cancelled by You.